Terms of use

Effective date: 10 November 2026

1. Who these terms are between

These terms are between Catalyst Technology Holdings (Pty) Ltd, registration number 2024/694247/07, of 42 Bloemhof Road, Amber Close, Bellville, Cape Town, Western Cape, 7530 (“we”, “us”), and the accounting practice that uses Catalyst Platform (“the practice”). They also apply to every person who signs in for the practice (“you”).

By signing in, or by connecting a system such as Xero, you agree to these terms and to our Privacy policy.

2. The service

Catalyst Platform brings together data from Xero and the other systems the practice connects, and gives the practice findings, reports and service provider matches for its clients. We give the practice and its people a non-exclusive, non-transferable right to use Catalyst Platform for the practice’s own work while the practice’s agreement with us lasts. There are no fees for using Catalyst Platform.

3. The practice’s responsibilities

The practice must have a lawful basis, and any consent needed, to give us its clients’ information and to connect each system. Each account is for one person. Keep your sign-in secure, and tell us at support@catalystholdings.global if you think someone else has used your account.

4. Other companies’ services

Xero and the other systems the practice connects have their own terms, which apply to your use of them. Xero is not responsible for Catalyst Platform, has not endorsed it and is not a party to these terms. Our Privacy policy explains how to disconnect Xero.

5. Not professional advice

Findings, reports and service provider matches support the accountant’s judgment. The practice reviews them before relying on them and remains responsible for the advice it gives its clients. We do not give accounting, tax, legal or financial advice.

6. Suspension and ending

We may suspend an account or a practice that breaks these terms or puts Catalyst Platform at risk. The practice may stop using Catalyst Platform at any time by telling us. When a practice leaves, we disconnect all of its Xero connections at Xero and stop every sync. We give the practice a copy of its data within a reasonable time after it asks, and then delete the data, except what the law requires us to keep.

7. Liability

Catalyst Platform is provided as it is, without any warranty that it will be uninterrupted or free of errors. As far as the law allows, we are not liable for indirect or consequential loss, including lost profit, revenue or data. Our total liability to the practice for all claims is limited to the greater of the fees the practice paid us in the 12 months before the claim arose and R1 000. Nothing in these terms limits liability that the law does not allow us to limit, including for fraud or gross negligence.

8. Law, changes and contact

South African law governs these terms. We will publish any change on this page with a new effective date and tell practices before it takes effect. Contact us at support@catalystholdings.global or at 42 Bloemhof Road, Amber Close, Bellville, Cape Town, Western Cape, 7530.